WeOHS Support

Contact

Nadir Alkarbi (DxG Studio)
United Arab Emirates
Email: nadir.alkarbi@gmail.com

When contacting support, include your app version, device model, iOS version, selected app language, and a description of the issue. Never send your password.

Common questions

I forgot my password

On the login screen, enter your account email and select Forgot password?. Follow the instructions in the email from Firebase Authentication. Check your spam folder if it does not arrive promptly.

My progress or certificate is missing

Confirm that you signed in using the same email account used for the course. Reopen the app with an internet connection. If the issue continues, contact support with the course name and approximate completion date; do not send your password.

The AI assistant is unavailable

Check your connection and try again later. The assistant is supplementary educational guidance. Always follow your organization's official procedures, and contact emergency services or the responsible safety officer in an urgent situation.

How do I change language?

Open the More tab and select Switch Language. WeOHS supports English, Arabic, and Urdu.

How do I delete my account?

See the Account Deletion page for the available process and the data covered by deletion.